Family circumstances Broken Home

Family circumstances Broken Home

Not escape from the fact that there is that increasingly more families experiencing broken home. Beberapakasus of which may be caused by infidelity, the difference in the life principle, or any other cause that may be caused by internal and external problems from both sides. However, a clear case of a broken home it was the same case with other social cases, the nature multifaktoral. One thing is certain, the interpersonal relationship between husband istridalam broken home has worsened. Physical closeness is also a reason for married couples in addressing the problem of a broken home, although in some sources said that physical proximity does not affect the personal relationship between individuals. The essence of everything is good communication antarpasangan. In this communication, various psychological factors contained therein, may be deserving of major concern.

Meaning A Family

Meaning A Family

Family means the nuclear family, which consists of father, mother and son, father and mother are ideal inseparable but shoulder to shoulder in carrying out their responsibilities. According Sayekti Pujosowarno (1994: 11): "the family is sesuatupersetujuan live on the grounds of marriage between consenting adults of the opposite sex who live together or somebody of men, women who are alone with or without children either his own or adoption and living in the household . "
As according Bustaman (2001: 89): "Family is the groups he who united by ties perakwinan blood membantuk to one another and bind through roles alone as anggotakeluarga and defense culture of people who apply and create the culture itself."

SERVICE

Meaning Of A Services

      Big Indonesian Dictionary (2008) defines service as a way to help set up (take care of) what is required of a person. Definition of service = S.E.R.V.I.C.E. According to Barata (2004) S.E.R.V.I.C.E term is defined as follows:

      a. Self awareness, instill self-awareness so as to understand the position, to be able to provide services properly.

Behavioral traits Friendly

Friendly Behavior Characteristics In the science of Psychology

   Irawan (2003) found a friendly means lots of smile and be polite. The characteristic behaviors that demonstrate hospitality in providing services according to Rahmayanty (2010) are as follows:
            a. Give a sincere smile and friendly to customers which may mean that we are ready to serve
            b. Make eye contact with customers
            c. Understand and listen to customer complaints
            d. Do not interrupt the customer
            e. Mention the name of a customer during a conversation with the customer
            f. Guide the customer in completing the form or other data entry
    Lovelock and Wright (2005) suggests the characteristics of employees who can help create a friendly atmosphere, namely: a) warm, b) fun, and c) attentive.
    From the description above opinion can be concluded that the characteristics of friendly behavior is a smile, be polite, make eye contact, a willingness to listen to customer complaints, do not interrupt the customer, mentioning the name of the customer, willingness to guide and assist customers, warm, fun, and attention.

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